POSITION TITLE:       Technology Intern

REPORTS TO:            Director of Technology

FLSA                          Non-Exempt

SUMMER  2024

QUALIFICATIONS:

• Good oral and written communication skills

• Customer service experience 

• Hardware troubleshooting skills

• Software Troubleshooting Experience

• Operating System experience

• Excellent knowledge of desktops, laptops, and other common peripheral devices

• Ability to monitor computer technology service and repair

• Self-motivated

• Ability to lift up to 40 lbs up to a height of 4 feet occasionally

ESSENTIAL JOB FUNCTIONS:

• Provide technical support for computer users via phone.

• Maintain/update work order system and communicate work order priority and status to end users.

• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.

• Communicate effectively with staff and students regarding maintenance of technology.

• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc..

• Actively monitor and report compliance with the district’s technology service level agreement.

OTHER JOB FUNCTIONS:

• Attend meetings and trainings as scheduled.
• Other duties as assigned.